Cancellation and No Show Policies
Cancellation of Instructor-Led Classroom Events
A cancellation or postponement of an enrollment in a classroom event may be made with no penalty up to fifteen (15) business days prior to the start of the first day of the scheduled training. A cancellation or postponement of a scheduled classroom event made less than fifteen (15) business days prior to the start time of the first day of the scheduled training will be deemed a “no-show”. No-shows for confirmed registrations will be assessed 100% of the list price of the scheduled classroom event.
Open-Enrollment Training Event Schedules
Open-Enrollment Class schedules are subject to change based on minimum attendance requirements. OneCloud may cancel scheduled classes up to ten (10) business days prior to the scheduled start of the class for instructor-led classroom events or three (3) days for instructor-led online events, if certain attendance minimums aren't met. In most instances, a minimum of eight (8) attendees per class is required for a class to be held.
Customer Travel Costs
OneCloud will not be responsible for reimbursing customer travel costs. Customers are responsible for their own airfare, hotel accommodations, and other related travel expenses.
Except for the cancellation policy described above, all payments and fees are nonrefundable. It is expected that students will assess the appropriateness of a training event by reviewing the course descriptions and schedules in advance of purchase or registration.